average user rating
2.91 stars2.91 stars2.91 stars2.91 stars2.91 stars
62% 21 votes 38% 13 votes

Does Magic Jack Really Work?

Magic Jack is a computer peripheral USB device that users may use to make phone calls over the internet. The USB device permits attachment to a traditional landline phone or fax machine. The actual device is plug and play, easily installed, and supposedly requires little or no configuration. MagicJack Plus is said to include support for call waiting, voice mail messages (to be delivered via email), and caller ID. Users are to be assigned a phone number of choice, and they may use the system to make local and international phone calls for a small fee. Magic Jack comes with software that must be installed on a computer before use.

Magic Jack Reviews

Yes - Works & Saves Us $$$
5 stars5 stars5 stars5 stars5 stars

I keep it running on a dedicated computer specifically for Magic Jack. After learning its quirks, it was a great investment. I’d rather have to restart my computer once a month, than have to continue to pay the phone company $40 a month.

Steven J.
February 19th, 2010
0 of 1 people found this review helpful.
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Yes - Works well for the price
4 stars4 stars4 stars4 stars4 stars

I have to say I was a bit skeptical at first as to how this little device would work. I purchased the Magic Jack last October and I started noticing some strange behaviors. First of all there was an echo on both ends of the line on occasion, which I have experienced with normal landline phones. The other 2 things I noticed was when someone was on the other end sometimes they would hear what can best be described as elevator music as if they were on hold. Meanwhile it would seem like they hung up on me. Most of the time within 2 minutes the call would comeback without either of us doing anything and the call would be fine from then on. The other odd thing is that when someone calls me I pick up the phone and every time I hear a prerecorded ring sound once, sometimes twice and then it connects and I hear the person on the other end. Although these things are odd, I still get very good sound quality. I never get permanently disconnected and although it slows down my computer some it still works great. If you think you might have problems with it and you are a new customer I would suggest you get the 1 dollar free replacement for a year. That way you do not have to pay anything if it breaks down in the 1st year. Also I bought my magic jack at a retail store. Most stores have a 30-day return policy if whatever electronic device you buy doesn’t work. So for $20/year I think this is a steal!! Also if anyone wants to know I live out in the country with a 1.5 mbs dial-up connection. I hope this helps anyone considering this purchase.

J Cha
January 29th, 2010
7 of 9 people found this review helpful.
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Yes - Limited call time.
4 stars4 stars4 stars4 stars4 stars

We have had 2 magicJacks since early on in its inception. Call quality has improved over the last couple of years so I think it’s a worthwhile investment. Only problem we are running into now is that calls to/from the magicJack to a landline time out after exactly 5 minutes. If the call is re-established in either direction the same thing happens again. No help from the tech support people in Mumbai on this one, but oddly enough when we call magicJack to magicjack the line quality is better and there is no timing out on the call length. Interesting!

John Reeves
December 31st, 2009
0 of 1 people found this review helpful.
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Yes - Works 95% of the time
4 stars4 stars4 stars4 stars4 stars

I have Verizon fios internet service and the magic jack works. Ocassionnally my desk top restarts due to MS update and that may cause the MJ not to work sometime. I restart my computer and my MJ is back in business.

December 21st, 2009
United States
2 of 3 people found this review helpful.
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No - Doesn't work for everyone if it does work
1 star1 star1 star1 star1 star

I wouldn’t recommend you buy the additional 6 yrs if you do get it. I bought the jack and was happy with it for maybe 3 months and started experiencing problems-static line, echos, hang ups, caller would hear it ringing–but at home no ringing. So n ow I am outside of warranty, have 5 years of service I can do nothing with and not sure if the jack is bad. Even if jack is bad, can’t get cust rep to tell me how I can go about getting another under warranty so I am not paying again and how to transfer the service I already got to the unit. Not to mention trying to get a CS rep to refund me what I have paid for 2010-2015 service I haven’t even begun to use.

Joanna Hood
November 21st, 2009
3 of 4 people found this review helpful.
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Yes - Great for business use
5 stars5 stars5 stars5 stars5 stars

I recently started a part time business and did not want to get a second phone line at home. I bought this gizmo and have been very happy with it.

It allows you to set a message to your callers and then they can leave you voice mail. What I really like is that ALL messages left on the Magic jack are emailed to my Blackberry as an attachment and I can here them via the email. This WORKS PERFECT.

Although I run the business part time, it allows me to provide awesome service to my clients. For the $30.00 it has been WELL worth that and much much more.

Ed A
October 21st, 2009
Southern Calif
1 of 3 people found this review helpful.
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Yes - It DOES work...but with limitations
4 stars4 stars4 stars4 stars4 stars

We bought the Magic Jack™ over a year ago, when we were still in Panama City, Florida, in an apartment. It is a relatively inexpensive purchase and easy to use; as the infomercial stresses, you just plug the unit into your computer, a phone into the unit, and you’re ready to make calls. No programs to download. We left Panama City on what was to be a 10-month camping trip and brought the Magic Jack along to make calls with, as a supplement to cellphones. By and large, it worked. Unfortunately, once we were on the road we learned that while the Magic Jack works GREAT with a cable-internet line, its service alternates between spotty and non-existent when using a DSL or satellite internet connection (calls break up constantly, voices can be muffled or cut off now and again). Customer service is another major drawback: it simply doesn’t exist! Oh sure, they offer an online chat customer service but I despise them; I have never had ANY positive experiences with them! Luckily, we’ve never had the need for customer service, anyway. But beyond those negatives remain the biggest positive of them all: IT WORKS. End of story. Sorry the other reviewer here didn’t have much luck but she may have had DSL service, which you are certainly NOT warned about in the commercials OR when purchasing the product. For us, it has worked very, very well, and still does. AND it saved us money. Lots of it! We recommend it strongly to people all the time, though we also warn them of the downsides. We think it’s a solid buy.

John Abramson
September 16th, 2009
Key West, FL, USA
3 of 5 people found this review helpful.
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No - This is a bunch of bull
1 star1 star1 star1 star1 star

The Magic Jack DOES NOT compare to the other services out there. You constantly lose service. When you need someone to help you, there are no numbers to contact the people by. You have to do everything by computer. They DO NOT help you when you do it by computer. They take you around and around. They are rude and will not help you at all. This is NOT a product that I would recommend.

Grace Hardin
August 29th, 2009
6 of 6 people found this review helpful.
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