Does Magic Jack Really Work?

Used it for a year. Worked most of the time but started to have problems with phone quality, ie. could not hear the caller or the caller could not hear me. Drop outs and long periods of loss of service problems finally did it for my wife and she insisted on dropping Magic Jack.

So I switched over to ITC and it is much better and does not require a PC running 24/7 to have phone service. Just be sure to read the fine print before signing up to any internet based phone service.

I bought 3 of these units and installed one at home. The product worked well for 3-4 days before the cycle began. Most of the time, the handset is unable to call or reecive calls. The customer service is ancient, a lot of hold time and no atual person to answer a question. The live chat allows you to get a person but they appear to be youg and out of touch with resolving your issues. One time it took me 90 minutes and with no success. Inconclusion, it is a good product at a great price if you get it to work right. And getting it to work right is where I am having all of my problems.

i got most of my family in the usa so the magic jack is a great way for me to keep in contact at a very low cost

I keep it running on a dedicated computer specifically for Magic Jack. After learning its quirks, it was a great investment. I’d rather have to restart my computer once a month, than have to continue to pay the phone company $40 a month.

I have to say I was a bit skeptical at first as to how this little device would work. I purchased the Magic Jack last October and I started noticing some strange behaviors. First of all there was an echo on both ends of the line on occasion, which I have experienced with normal landline phones. The other 2 things I noticed was when someone was on the other end sometimes they would hear what can best be described as elevator music as if they were on hold. Meanwhile it would seem like they hung up on me. Most of the time within 2 minutes the call would comeback without either of us doing anything and the call would be fine from then on. The other odd thing is that when someone calls me I pick up the phone and every time I hear a prerecorded ring sound once, sometimes twice and then it connects and I hear the person on the other end. Although these things are odd, I still get very good sound quality. I never get permanently disconnected and although it slows down my computer some it still works great. If you think you might have problems with it and you are a new customer I would suggest you get the 1 dollar free replacement for a year. That way you do not have to pay anything if it breaks down in the 1st year. Also I bought my magic jack at a retail store. Most stores have a 30-day return policy if whatever electronic device you buy doesn’t work. So for $20/year I think this is a steal!! Also if anyone wants to know I live out in the country with a 1.5 mbs dial-up connection. I hope this helps anyone considering this purchase.

We have had 2 magicJacks since early on in its inception. Call quality has improved over the last couple of years so I think it’s a worthwhile investment. Only problem we are running into now is that calls to/from the magicJack to a landline time out after exactly 5 minutes. If the call is re-established in either direction the same thing happens again. No help from the tech support people in Mumbai on this one, but oddly enough when we call magicJack to magicjack the line quality is better and there is no timing out on the call length. Interesting!

I have Verizon fios internet service and the magic jack works. Ocassionnally my desk top restarts due to MS update and that may cause the MJ not to work sometime. I restart my computer and my MJ is back in business.

I wouldn’t recommend you buy the additional 6 yrs if you do get it. I bought the jack and was happy with it for maybe 3 months and started experiencing problems-static line, echos, hang ups, caller would hear it ringing–but at home no ringing. So n ow I am outside of warranty, have 5 years of service I can do nothing with and not sure if the jack is bad. Even if jack is bad, can’t get cust rep to tell me how I can go about getting another under warranty so I am not paying again and how to transfer the service I already got to the unit. Not to mention trying to get a CS rep to refund me what I have paid for 2010-2015 service I haven’t even begun to use.